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Amazon Fake calls


Message from DC Gareth Jordan from Dyfed Powys Police

DC Gareth Jordan from Dyfed Powys Police has said they have been noticing a large increase in scam calls where the criminal calls the victim and pretends that they are from Amazon.

The call may state that £79.97 is owed – but if they don’t want to renew, they can cancel Amazon by pressing ‘1’.

It may be a call that states that there has been unauthorised spending on the account (often over£1,000), and again, the request is to press ’1’ to go through to the ‘Fraud Department’.

With any of these types of call, If ‘1’ is pressed, the victim will be connected to a ‘customer representative’ who will attempt to obtain as many personal details as possible from the victim, they will also try to gain access to their bank details – often under the auspice that it is to provide a refund.

Unfortunately, these criminals are very adept at social engineering, and sound thoroughly convincing.

Many people think that the scammers will have a ‘foreign’ accent, but this is not always the case. Many criminal gangs now use previous UK based victims to carry out the phone calls, in order for them to pay off their debt.

For any of these types of call, it is best to hang up, and then check your account online by using the app on your phone, or typing in the correct address such as [] and then log into your account that way and check.

Do not follow links if the criminal texts or emails them through – these will normally take you to fake sites that look authentic.

Please feel free to share this advice to help try to stop these criminals being successful.


Criminals are trying to make it look like they are Amazon or similar companies calling. They state you owe money or unauthorised spending…

Don’t press1.

Just hang up…


Mae troseddwyr yn ceisio rhoi’r argraff mai Amazon neu gwmnïau tebyg ydynt yn galw.

Maen nhw’n dweud bod arnoch chi arian neu fod gwariant heb awdurdod...

Peidiwch â gwasgu 1.

Rhowch y ffôn i lawr...



________________________ DC357 Gareth Jordan Swyddog Seiberamddiffyn / Cyber Protect Officer

Tim Troseddau Seiber / Cyber Crime Team

Heddlu Dyfed-Powys / Dyfed-Powys Police

Pencadlys Heddlu Dyfed-Powys, Blwch Post 99, Llangynnwr, Caerfyrddin, SA31 2PF

Police Headquarters, Po Box 99, Llangunnor, Carmarthen, SA31 2PF

Always report suspicious emails to: You can also report suspicious texts by forwarding the original message to 7726, which spells SPAM on your keypad.

Please note: Currently working mainly from home and often not available on my usual extension number. It is best to contact me via Skype or by Email, and I will get back to you as soon as possible.



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